We’ve all experienced calling up to book an appointment with our local dentist only to be kept waiting on hold for a few minutes before the receptionist can answer the call. Frustrating as a customer but equally frustrating and demanding for the receptionist and practice management staff who experience that day in, day out.
Our Business Phone Systems for Dentists help plan a more positive customer experience and ensure that staff are working effectively.
By choosing Keytech Networks as your communications partner, we take the time to get know the specific demands of your dental practice and how you would like your system to be configured to ensure customer satisfaction:
It’s important that your telephone system or VoIP phone system is setup and configured so that all incoming calls are handled in the correct way, minimising any possibility of missed calls particularly during busy periods.
We’ve all experienced calling a dentist or a doctor and got an engaged tone, this is because many are still using a more traditional phone setup with maybe just a single analogue line serving the business. Whilst its a low cost solution, it is certainly not going to help your customers in the long term. If a call cannot be answered then our intuitive voicemail to email service will deliver the voicemail directly to your inbox on your PC in your surgery.
For larger dental practices that experience high volumes of calls, which is typically first thing in the morning, there are system features that can be utilised in such a way to provide a call queuing system so that inbound callers know where they are in the queue. This will help the Practice Management team tremendously in handling calls.
The reception and administrators are incredibly busy every day, managing the diary and appointment schedules by making numerous outbound calls to patients which can be very time consuming. Our integration tool links seamlessly with Microsoft Outlook and a number of CRM platforms so that a feature called Click to Dial can be utilised. Effectively no more manual dialling on the phone keypad for Practice Management staff unless you have no other choice but a huge amount of time saved. Simply click on the phone number of the patient or customer you wish to dial and your desktop phone will make the outbound call Clever right?
With our VoIP Phone systems we can provide dental surgeries with a managed cost service each and every month that comes with an inclusive calling plan to UK landlines and Mobiles. The only calls you will pay for are those to Premium rate numbers.
Keeping it simple is at the heart of everything that we do. By bringing together all of your communications services to the one supplier, we will provide you with one monthly bill collected by a single direct debit at the end of the month.
The internet is important for businesses of all sizes and dentists are no different, with databases and appointment scheduling to sit alongside your desktop applications, here at Keytech Networks we have options available to meet all requirements.
It is vitally important that you understand the type of broadband you have serving your business and understanding the care levels that support that phone line too. We 100% recommend that every selects the Care Level 4 option.