VoIP Phone Systems

Our small business VoIP Phones System solutions are ideal for small businesses looking for a modern telecoms solution providing mobile integration, remote working capabilities with managed monthly costs

Business Telephony Services

Many businesses are choosing to upgrade to a VoIP System (Voice over Internet Protocol is a call made over the internet in simple terms), due to the flexibility and simple management it provides compared to an on-premise phone system. The way businesses operate is changing and a well equipped VoIP system will mean that staff can work on the move following a ‘one number approach’ with true mobile integration.

 

Our core VoIP System, Unified Communications and Virtual Number solutions include:

Business Telecoms & VoIP Phone System Solutions

With the ISDN switch-off set for 2025, businesses across the UK are looking at a Business VoIP Phone System or Hosted Telephony services as an option to replace the on-premise phone system from the likes of Panasonic or Samsung that has served the business for the last 5-10 years.

 

The good news is that most businesses, regardless of size, can benefit from the features and functionality offered by the Gamma Horizon VoIP system as they get ready for ISDN2e or ISDN30 replacements. Our High-Quality Business VoIP offering from Gamma is capable of serving a single user business through to hundreds of users across multiple sites. With the system administered and managed by a secure website portal, we are eliminating the need for expensive maintenance support contracts because it’s all available at the click of a button.

 

The Keytech Networks team have extensive experience in working with forward thinking, Small to Medium Sized businesses across Horsham, Crawley, Guildford and the wider Sussex and Surrey business communities.

 

What is VoIP?

VoIP is short for Voice over Internet Protocol. Voice over Internet Protocol provides the technology to use an Internet connection for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN (the traditional copper network). For an optimum VoIP service, a quality broadband connection is required.

Benefits of selecting the Horizon Business VoIP Phone System

 

  • Increased Productivity for staff

 

  • Excellent Call Quality

 

  • Enables flexible home/ remote working
  • Feature rich solution

 

  • Managed Monthly Costs

 

  • Intuitive Auto Attendant and Call Flow Capabilities

What's included with Gamma Horizon?

 

  • Each Licence supplied with 2000 UK Local & National minutes

 

  • Each Licence supplied with 2000 UK Mobile minutes

 

  • True Mobile Phone Integration with Fixed Line Services
  • Built-In Business Continuity & Disaster Recovery Solution

 

  • Voicemail to Email for every user

 

  • Mobile Twinning

Why switch to a Hosted VoIP system?

For most companies there is a strong possibility that you are working much differently compared to how your business was working back in 2009 when the on-premise phone system was installed.

 

Your business may now offer remote/home working to your employees, but has your office phone system kept pace with those changes in working practices? Chances are it hasn’t, and you have created a work around.

 

The Gamma Horizon Hosted business VoIP Phone system delivers modern working practices and provides a high-quality experience for staff whether they are in the office or home-based. For those businesses with a desire to manage the phone system themselves, an easy to use web portal is also available to manage moves and changes when required, putting you in full control from an administration perspective.

 

The Broadsoft Call Controller platform is a leading platform in the world of cloud-based telephony and it’s also at the heart of our business VoIP phone systems services too. This provides assurance that you are working with the very best technology in the Global Voice solutions marketplace.

 

Can your small business afford not to utilise the benefits of a VoIP phone plan?

Intuitive System Bolt-On's

  • Horizon Softphone Client for Desktop PC & Mac
  • Intuitive Horizon Mobile Application for iOS & Android devices
  • MiFIDII Compliant Call Recording for those that need to monitor calls for regulatory purposes. This is a 7 year cloud storage solution.
  • There is also a different Call Recording option which is known as Business Call Recording, for businesses that feel the need to record record calls. This provides flexible storage options available on a per user, per month price basis.
  • Horizon Integrator which works seamlessly with Microsoft Outlook enabling a more personalised call answering service.
  • Mobile Twinning
  • Inbuilt Fraud Management

 

For further information on the Gamma Horizon platform please Download our latest product brochure here

How will Horizon benefit my business?

There are cost benefits to Hosted Telephony over the more traditional ISDN2/ISDN30 lines and onsite phone system setup with customers seeing reduced call costs, a fixed monthly bill plus there are minimal upfront equipment purchases as with traditional telecoms PBX hardware.

 

  • Services are billed on a per user, per month basis for a clear and truly managed cost service.

 

  • No expensive annual maintenance contracts.

 

  • No need to pay an engineer call-out fee to add new users.

 

  • Compatible with over 20 of the top CRM packages including Salesforce, Dynamics and Bullhorn we are well placed to meet the demands of vertical markets including Recruitment, Estate Agency and Charities.

 

  • Akixi Wallboard Reporting available for those users who require a greater level of Call Analytics information.

 

  • We provide a range of premium handset options including Cisco8841, Polycom VVX450 as an example.

Gamma Call Recording

Business & MiFIDII Compliant Call Recording

A new and improved Call Recording Solution has recently been added to the Horizon telephony platform.

Accessed via its own dedicated platform, separate to the Horizon telephony system, this presents a great solution for both existing Horizon users as well as those businesses considering a cloud based VoIP system that need the assurance of a high quality Call Recording solution.

There are two distinct types of call recording service available, each offering a specific need right through to the full MiFIDII compliant recording for those in the financial services industry.

 

Business Call Recording is offered with the following cloud storage packages:

  • 3 Months
  • 6 Months
  • 12 Months
  • 36 months

 

Compliant Call Recording is available as a default 7 year storage option, with AES-256bit encryption for added security.

 

With both scenarios, there are four levels of access starting from the company administrator which has ‘global’ access through to user access on an individual basis.

  • Global User
  • Team User
  • Staff User
  • Support User

 

Additional service information includes:

  • No limit on the storage, costs are charged on a per user, per month basis
  • Bulk download option is available
  • Playback in web-browser
  • User controls directly from the user handset such as the Poly VVX450.
  • Fully integrated with Horizon handset/ Mobile Application / Mobile Connect / Collaborate

 

Contact your Account Manager or a member of the team to find out more.

 

Gamma Horizon User Guides

As part of our ongoing support to customers using the Gamma Horizon VoIP Platform, there are a series of user guides (see below) for several individual services within Horizon that can help the user experience.

We take pride in our attention to detail during the system setup and build phase, however, we understand that questions will arise once staff begin to use various elements of the telephony service.

 

Horizon Integrator User Guide

Horizon Integrator Bullhorn Add-In Guide

Horizon Integrator Salesforce Add-In Guide

 

Horizon PC Soft-client

Horizon iOS App User Guide

Horizon Android App User Guide

Yealink W52P User Guide

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