How we work

We are a team of specialists who design, deliver and support telecoms and data network solutions to businesses across East & West Sussex, Surrey and Berkshire.

Discuss

It all starts with getting to know you and your business and the outcome that you are hoping to reach.

 

  • It’s important for us to build a rapport with all stakeholders to ensure that all business goals are out there in the open to ensure we can plan and design the best possible solution
  • We take the time to understand your requirements and what you need to achieve for business success
  • It’s important to know of any current technology related issues that your business is facing, can we fix those?
  • Understanding of how would you like us to help?


Design

The next step requires us to pull together all of the information and start to formulate a solution to address your business requirements:

 

  • Following the initial discussion phase, we will then present the best route forward depending on your specific goals
  • We will present our Technical findings in a format and language that you understand with our jargon free approach
  • Further meetings and discussions will see us provide our proposed Plan and Project Timetables, so everyone is clear on the timescales involved to ensure we fulfil on your business requirements
  • Schedule Site Surveys as required
  • Before sign-off meet with Key stakeholders throughout discussion phase to ensure all Project Goals, are going to be achieved with the proposed solution.


Deliver

Our Project team manage the process during this next phase. Selecting suppliers, managing the ordering process and ensuring deadlines are adhered to.

 

  • Following our Project Plan, our team will set out deliver the project on our strict processes with absolutely no short cuts taken to deliver the project as agreed
  • Experienced installation team will be onsite to deliver and implement the chosen solution
  • We will also project manage the involvement of third parties including Openreach, for example, and liaise with them as part of our total service offering.
  • Keep you informed and up to speed with project goals and important dates along the way.
  • We are experienced at what we do and follow a tried and tested project formula which has delivered results time and time again.


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Dedicated Support

Once the solution has been fully implemented and signed off, we are here to offer our continued support throughout the duration of our business relationship.

 

  • Ongoing support should you ever experience any issues with 24/7/365 coverage
  • Dedicated Point of Contact within the business for more account-based queries
  • Regular account reviews

Above all else, we are here as your trusted business partner.


Areas we cover

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